ENOGASTRONOMIE DI PUGLIA®
APULIAN FOOD AND WINE EXCELLENCES
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F.A.Q.

How can I contact ENOGASTRONOMIEDIPUGLIA.COM?
Every informations or support for your orders you can contact us by email to the address info@enogastronomiedipuglia.com, by fax +39 080.3731015 or by phone +39 080.3752606 or leave us a message in the link “Contacts”.

How to make the payment of the purchased goods?
Payment accepted are: - Credit card, (Visa, Master Card, American Expres) - Paypall - Banking credit transfer (in the confirmation of order you will find the Code IBAN).

What have I to do for paying with banking credit transfer?
For this kind payment, you have to send us the receipt of the payment by e-mail to info@enogastronomiedipuglia.com within and not over 4 working days from the date of acceptance of the order.

We will send the goods only after we will receive the money on our banking account. If the payment will not go on within 8 working days, the order will be cancelled.

In the credit transfer motivation you must write:
- the date of the order
- name and surname of the person who makes the order.

Is there the minimum order price?
Yes. To guarantee the maximum safety of the products purchased with a strong packaging, the minimum order price of purchase is of € 30.00. If the goods in your cart doesn't arrive to € 30,00, you will be warned of not being able to proceed with the order and therefore to choose to continue to buy or to renounce to the purchase.

Can I make an order without my booking to ENOGASTRONOMIEDIPUGLIA.COM?
No. To purchase, you must be booked in the web site. In addition, if you book to the web site, youwill be able to access all the own orders, to modify your address of delivering and to receive the informations about all the news of the world of the gourmet Wine and Food world.

When are the goods delivered?
The shipment are made for Monday to the Friday and the deliveries from Tuesday to Friday, within 10 days from the date of the order. For further information, see the link Shipments.

What have I to do if the package arrives to me broken?
Contact us by email, info@enogastronomiedipuglia.com, by fax +39.080.3731015 or by phone +39.080.3752606 and we will point out you whether to proceed. The damaged products will be re-sent you to our expenses.

How can I practice the Right of Recess?
For Italian law, art. 5 DL 185/1999, the client, has the right to recede from the contract of purchase for any motive, without necessity to furnish explanations and without any penalty. To practice such right, the client must send to ENOGASTRONOMIEDIPUGLIA.COM a communication about it, within 10 working days from the date of reception of the goods.

Such communication must be sends by registered mail with notice of reception, addressed to:

SABINO APRILE - ENOGASTRONOMIE DI PUGLIA
S.p. 231 km 5,200 70032
Bitonto (BA) - ITALY

Or by telegram or fax (+39.080.3731015) always sent within the aforesaid term of 10 days and successions by a confirmation to half registered mail with notice of reception. For further information, please visit the link Terms and Conditions.

For further questions and explanations, contact us by email, info@enogastronomiedipuglia.com, by fax +39.080.3731015 or by phone +39.080.3752606 or write each other message in the link Contact.

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